If you are not happy with your order or if it’s not the right size or color, you can exchange or return the item(s) within 14 days from the date you received your package. You can’t exchange your purchase for an item with a different product code.
Any items being sent back for exchange must be received in their original condition – undamaged, unused, unstained and unwashed.
The customer is responsible for the cost of shipping back to our headquarters and we bear the cost of shipping the new package to your home.
Returns are made in the form of a refund to your original payment method. We do not refund any original shipping charges.
Return packages may take a few weeks to be delivered to Avani's headquarters in Switzerland. Once your package has arrived, please allow 5-10 working days for your return to be processed. We’ll let you know by email as soon as your refund has been processed, or once your exchange has been shipped back out to you.
How exactly does it work?
1. Get in touch by e-mail
Send us a message at info@econess.store, with your order number, a description of the issue (if there is one), whether you would like to return or exchange the item(s) and the new size/color in case of exchange.
2. Mail the package with the item(s)
Please pack your item(s) securely in the original package if possible. You can use the shipping service of your choice to return your item(s) to the following address:
Return address for Switzerland + UK :
Avani design sarl,
9 avenue de florimont,
1006 lausanne,
CH
Return address for rest of Europe :
Dona Confection,
166 route de Viriville,
38270 Marcollin,
France
