To return all or part of your order, simply send an email to email@example.com.
Products must be returned within 14 days. They must be returned to us in their original condition, unwashed, unworn and with their tag.
Returns may result in an exchange or refund.
Please note that guppyfriend tights, socks and laundry bags cannot be exchanged or refunded.
Returns from mainland France:
You can return part or all of your order free of charge from mainland France, simply send us an email to firstname.lastname@example.org and we will send you a return slip.
Note that only one return per order is covered by Olly: if in the context of an exchange, the new product is still not suitable, the costs of subsequent returns are your responsibility. Of course, the products must be in the state in which you received them: unworn, unwashed, complete and with their labels.
Returns form outside mainland France:
For a return outside mainland France, the return costs are your responsibility. Simply ask us for the return address by email at email@example.com and return the items to us, complete, undamaged, unwashed and unworn.
If you pay with your Paypal account, the latter can reimburse you for the cost of returns (especially from abroad). Activate the "refunded return costs" service for free on your Paypal account and request reimbursement of your return costs from abroad when you are not satisfied with your order (service only valid if you pay for your order with a Paypal account , the refund is made on the latter). All you need to do is provide PayPal with proof of sending your return package and they will reimburse you for these costs in a few clicks.